Please take care when placing orders. Customer service is our highest priority however we process large volumes of orders every day and due to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed. We don't place many restrictions on returns (see full returns and cancellations policy below . however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. (Excluding warranty items or any cases we make an error). For the most cost effective returns on items up to 25kg and up to 1.2M at the longest point we recommend www.sendle.com.au
Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged which is 20% stocking fee.
For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure.
Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering.
Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. We are unable to offer express or air shipping currently.
Postcodes we are unable to accept any orders from:
|6740||WA||PRINCE REGENT RIVER|
|6799||WA||Home Island Cocos (keeling) Islands|
|6799||WA||West Island Cocos (keeling) Islands|
Bulky Goods over 22kg. We are unable to deliver items over 22kg or have a freight cubic of 22kg or more applied to the Post Codes Below.
|4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|
We partner with the following carriers:
YOU'RE ENTITLED TO A REFUND, REPLACEMENT OR REPAIR IF:
- The item is faulty or damaged
- You were sent the wrong item
- You were sent the wrong size
- The item is significantly different from the product images and description
YOU ARE NOT ENTITLED TO A REFUND BECAUSE:
- You just changed your mind
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size
The product has a fault that you knew about before you bought it.This includes instances where the fault was listed in the description.
For Electronics include mobile and tablet. We don't take returns on electronics product. If product is faulty we will send replacement. There will be no refund on electronics product.
Australia Wide Home Delivery
Here at iKnow Furniture we want your experience to be as simple as possible, providing a free delivery service to eastern cities and a competitive delivery fee Australia wide.
For actual delivery prices to your location, please enter your postcode into our shipping calculator at check out. If you feel that the price quoted on our website is not right, please contact us here at iKnow Furniture and we will provide you with a quotation.
After your order has been placed our friendly staff will contact you and arrange a suitable delivery time. We pride ourself on customer service and will do our best to deliver your new lounge at a convenient time.
Where We Deliver
To see if we deliver to your area and what it will cost (most likely nothing at all!), please enter your postcode into the postcode calculator provided on each product page. If you feel that the price quoted on our website is not right, please contact us here at iKnow Furniture and we will provide you with a quotation.
We will always contact you well in advance to make sure someone will be home. In most cases our drivers will need assistance getting the sofa off the truck so please have someone home to assist. Delivery is to your door, if you are unable to assist the driver or need assistance into your house or upstairs into an apartment, please contact us to organise.
Your Area Not Listed? Don't Worry!
Please contact us via Email or our Online Chat via our website to discuss your delivery options. We are also on Facebook as well if you would like to message us on there as well.
5 Working Day, Risk-Free Returns.
We guarantee your complete satisfaction and want to make sure you are happy with our purchasing experience. If you have changed your mind on an item, no problem - we make returns easy.
You can return your product within 5 Working days of delivery. To be eligible for return, sofas must have tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean, free of tears, burns and stains of any kind.
To get the item back to us you will have to carefully repack the item in the original packaging materials, arrange and pay for return shipping. The item must arrive at our warehouse within 14 days of the initial delivery date.
We will then refund you the amount subject to a 20% restocking fee and delivery costs via the same method you used for the initial payment.